Investing Help Centre

It’s pretty simple. You can invest directly online here.

If you don’t want to do it online, you can follow these steps:

Perennial Trusts

Registry Services

GPO BOX 1406

MELBOURNE VIC 3001

You can access the latest PDS and other forms here.

Alternatively for a hard copy, please contact your Client Services Representative on:

1300 730 032
invest@perennial.net.au

You can find details of the latest and historical unit prices, performance numbers and distributions here.

If you have not received your statement or require an ad­hoc statement please contact your Client Services Representative on:

1300 730 032

invest@perennial.net.au

Making a complaint

Here at Perennial Partners Limited (Perennial, Us, Our, We), Our ‘client first’ culture underpins everything that We do and any feedback is extremely important and valued.

Perennial believes in creating and maintaining a powerful alignment with Our clients and remains committed to putting our clients’ interests first and providing the best service possible. Should you at any time feel dissatisfied with a service provided by Us, we strongly encourage you to contact Us so we can try and resolve any complaints or issues.

A Complaints Manager has been appointed by Perennial to manage any client or investor complaints.

How to make a complaint

You can make your complaint in writing (letter, email or online) or by telephone or in person.

Please contact our Complaints Manager using any of the following methods:

Phone: 02 8274 2748

Email: bxa@perennial.net.au

Mail: Perennial Partners Limited, Level 27, 88 Phillip Street Sydney, NSW 2000

Please provide full contact details (including your account name and number) to enable Us to respond to you quickly.

Please provide as much detail as possible regarding the nature of your complaint together with any supporting documentation.

Should you need assistance with making a complaint, We are happy to accept complaints from a nominated representative who can act on your behalf such as a friend or family member.

We will:

• acknowledge your complaint either verbally or in writing within one business day, or as soon as practicable;
• investigate your complaint, confirm what went wrong and consider the most effective course of resolution; and
• provide you with a final written response setting out Perennial’s proposed remedy as soon as possible, but in any event within thirty (30) days of receiving your complaint.

Please note that we will generally not provide you with a written response where We have resolved your complaint to your satisfaction within five (5) business days of receiving it and where you have not requested a response in writing.

Keeping you informed

If, for reasons beyond Our control, we are unable to provide you with a final written response within thirty (30) days, We will let you know the reasons for the delay and your right to complain to the Australian Financial Complaints Authority (please see these details below).

Lodging a complaint with AFCA

Perennial is a member of the Australian Financial Complaints Authority (AFCA).

If you believe that Perennial has not resolved your complaint to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Please refer to the below website and contact details for further information on how to lodge a complaint with AFCA.

Website: www.afca.org.au

Email: info@afca.org.au

Telephone: 1800 931 678 (free call)

In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Yes. A number of our trusts are available through Master Trusts and Wrap Platforms. Please click here for a comprehensive list.

The buy/sell spread is an additional cost but, as it is included in the unit price of the Trust, it is not charged to you separately. It is not a cost paid to the Responsible Entity. The buy/sell spread is the difference between the entry price and the exit price of the units in the Trust. The buy/sell spread represents an apportionment of transaction costs incurred by the Trust in purchasing and disposing of its investments. The buy/sell spread is determined by the Responsible Entity to take into account the costs incurred when buying and selling the underlying securities in the Trust such as brokerage and stamp duty.

The Anti­Money Laundering and Counter­Terrorism Financing (AML/CTF) legislation is designed to help combat the illegitimate use of the financial system for disguising proceeds of crime or financing terrorism.

As part of the AML/CTF legislation we must identify all new clients. If you are an existing client you are not required to complete these requirements. Our Application Form captures information relevant to the client/customer type and new accounts cannot be opened without the appropriate information and identification being provided.

Initial applications, addition applications, withdrawal and switch instructions that are received before 2.00pm on a Melbourne business day will be processed using the unit price applying to the close of business that day.

Requests received after the cut­off time will be processed at the unit price applying to the following business day.

Please note that we are unable to process trade instructions unless we have a correctly signed, completed request and if an application, either a cheque or funds transferred via BPAY have been deposited.

It’s simple. You can invest directly with us online here.

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

Use this application form if you are an investor investing directly in our Trust(s). If you are investing via an Investor Directed Portfolio Service (IDPS) or Master Trust or Platform, contact the operator of the IDPS, the trustee of the Master Trust or your platform provider for any investor enquiries.

Alternatively please contact your Client Services Representative on:

1300 730 032

invest@perennial.net.au

Your investment may be made by BPAY® (refer below), electronic funds transfer, cheque, transfer from an existing investment or a combination of these options.

If investing by cheque, please make payable to ‘NNLOCA ANF Perennial Investment Management Ltd Application ­

Applicants Name’, marked ‘Not Negotiable’. For example, if Robert Brown proposes to invest, the relevant cheque will be made payable as: ‘NNLOCA ANF Perennial Investment Management Ltd Application – Robert Brown’.

For investments using BPAY, you will need to know:

The Biller Code for the Trust in which you wish to make an investment (please refer to Step 3 of the application form of the relevant PDS); and Your Customer Reference Number (CRN). The CRN consists of the first four digits of the Trust’s Biller Code and your Investor Number. If you have ticked “Yes, I would like to make my initial deposit via BPAY” box on page 7 of the application form, a Client Service Representative will contact you to provide your Investor Number once your account has been opened.

For investments using EFT please deposit the funds to the below account:

Anti­Money Laundering (AML)/Counter Terrorism Financing (CTF) Law obligates the Responsible Entity, Perennial Investment Management Limited (PIML), to verify the identity of each of its investors before providing financial services to them.

If you have an existing investment with us you are not required to provide identification again unless you are investing under a different name or entity.

If you are not an existing investor with us, please refer to pages 4 and 5 of the Perennial Application Form for full details of required identification.

If you do not have an adviser original certified copies of identification must be provided.

1. If you do have an adviser and the adviser has completed your ID Document details under Step 6: Financial Adviser Details, the adviser does not have to provide us with copies of the documents used to complete AML verification. However, it is a requirement for the adviser to retain a copy of the document used to complete the AML verification on their records.

If further AML documentation is required and the identification has been certified by the adviser, we can accept an emailed/faxed copy of the identification. The original certified copy isn’t required.

Online printouts of ABN/ASIC search results do not need to be certified.

Investors, trustees and directors cannot certify their own or another account authorised signatory’s identification documents.

2. What identification is required for a Trust?

Regulated Trust (e.g. SMSF) – a search of the super fund lookup confirming the trust name, ABN and confirmation that the SMSF is a complying super fund (i.e. able to accept rollovers and contributions). Alternatively, a certified copy or extract of the trust deed is acceptable as AML verification for a SMSF.

Other Trust (e.g. family trust) – Certified copy or extract of the current trust deed showing the trust name, commencement date, trustee/s names and signatures.

An ABN lookup is used to verify the identity of Regulated Trusts (i.e SMSF). To be acceptable for AML purposes, the search must verify that the super fund is eligible to receive contributions and rollovers i.e the lookup must state the super fund is ‘complying’. An ABN lookup can be conducted here on the Super Fund Lookup website.

An ASIC lookup is required to verify the identity of a Company or a Company Trustee. An ASIC lookup can be conducted here.

Please include copies of ABN and ASIC lookups (if appropriate) with you application. These lookups do not need to be certified.

Changing any name on the application form, including investor’s names, trust names, company names, director’s names; shareholders names as well as the contact person. In order for any name change to be implemented the client needs to sign next to the change on the application form in recognition of the amendment to the information initially supplied. The application form cannot be processed until the original amended application form has been received by Unit Registry.

Adding or amending the security password on the application form. The client needs to sign next to the change on the application form in order for this to be effected. The amended page may be faxed or emailed.

Amending bank details. The amended page may be faxed or emailed.

Increasing investment amount. The amended page may be faxed or emailed.

Yes. An original certified copy of the document granting POA along with proof of identity is required with the application.

Please see page 4 of the application form for a list of acceptable identification documents.

Yes, you can make an application online here.

There are three ways to make an additional application.

1. BPAY® – This option requires no additional forms. For investments using BPAY, you will need to know:

The Biller Code of the Trust in which you wish to make an investment, (please see below) and your Customer Reference Number (CRN). The CRN consists of the first four digits of the Trust’s Biller Code and your Investor Number.

Trust BPAY Biller Code

Biller codes are found here.

2. Electronic funds transfer (EFT) This option requires you to complete our additional application form. For investments using EFT please deposit the funds into the account below and send your completed additional application form to the address below:

3. Cheque ­ Complete an additional application form. Additional application forms can be downloaded from our website, here.

Please return your completed additional application form and your cheque to:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

If you are investing via an Investor Directed Portfolio Service (IDPS) or Master Trust or Platform, contact the operator of the IDPS, the trustee of the Master Trust or your platform provider for any investor enquiries and to obtain appropriate forms.

You are required to complete and sign a new application form if you are investing in a trust in which you do not have a current investment.

If you are investing under the same name/entity, we only require the following sections of the application to be completed as we already have your information and identification on file:

Your current account number under ‘Step 1: Application Details’.

Your new investment and distribution details under ‘Step 3: Investment Details’.

A withdrawal/redemption form can be downloaded from our website, here.

Alternatively, you may draw up a letter requesting a withdrawal. Please include your account name, investor number, redemption amount and have all required signatories sign the letter. If applicable, please also state company titles if signing on behalf of a corporate trustee.

Withdrawal forms or pro­forma letters can be returned via:

Email: perennial.transactions@unitregistry.com.au

OR

Post:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

Where a valid withdrawal request is received at our head office before 2.00pm on a Melbourne business day, we will generally process the request using the unit price applying to the close of business the same day.

Where a valid withdrawal request is received after 2.00pm on a Melbourne business day, we will generally process the request using the unit price applying to the close of business the following day.

To make a switch, Step 1, 5 and 7 of the application form need to be completed ONLY.

Application forms can be downloaded from our website.

Use this application form if you are a direct investor in a Perennial Value Trust(s). If you have invested via an Investor Directed Portfolio Service (IDPS) or Master Trust or Platform, contact the operator of the IDPS, the trustee of the Master Trust or your platform provider for any investor or switch enquiries.

Alternatively please contact your Client Services Representative for further assistance on:

1300 730 032

invest@perennial.net.au

A switch allows you to move all or part of your investment from one Perennial trust to another. You may switch your investment at any time, with all requests subject to the processing and cut­off times current at the time of the switch.

When money moves in or out of the Perennial Value trusts, you may incur a buy/sell spread which is included in the unit price of the trusts you choose. A switch operates as a withdrawal of units from one trust and the investment of units in another and therefore may have taxation implications.

Your investment may be made by BPAY® (refer below), electronic funds transfer, cheque, transfer from an existing investment or a combination of these options.

If investing by cheque, please make payable to ‘NNLOCA ANF Perennial Investment Management Ltd Application ­

Applicants Name’, marked ‘Not Negotiable’. For example, if Robert Brown proposes to invest, the relevant cheque will be made payable as: ‘NNLOCA ANF Perennial Investment Management Ltd Application – Robert Brown’.

To change the following details either write us a letter or complete a Change of Information form available on our website: www.perennial.net.au/invest-with-us/#forms

The Change of Information form can be used for:

Should you wish to write a letter advising us of a change of details, please include your account name, account number, the change of details and the date.

Please ensure that the letter or form is signed by all appropriate signatories and that company titles are stated if signed by a corporate trustee.

For change of contact person, please return your completed form and certified identification documents for the new contact person to:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

For all other changes, please return your completed form or letter to:

Perennial Trusts

invest@perennial.net.au

OR to the mailing address above.

Individual:

Change to Married name ­ certified copies of marriage certificate and photo identification in married name showing new signature with a covering letter signed in both maiden and married names.

Change by Deed Poll – certified copies of the deed poll and photo identification in current name showing new signature with a covering letter signed in both new and former names.

Change to Maiden name due to divorce – certified copy photo identification in current name showing new signature with a covering letter signed in both married and maiden names. Certified copy of Decree Nisi.

SMSF:

An ABN lookup confirming the change of name with a signed covering letter advising of all account details to be amended on our records. E.g account name, bank account name etc.

Company:

An ASIC lookup confirming the change of name with a signed covering letter advising of all account details to be amended on our records. E.g account name, bank account name etc.

What documentation do registered trusts need to provide to change or remove an individual trustee, corporate trustee or director of a corporate trustee?

Individual Trustee:

1. Certified Copy of the Deed of Variation
2. Certified Death Certificate (if Trustee is deceased)
3. AML documentation for new Trustee/s

Corporate Trustee or a Director of a corporate trustee:

1. Certified Copy of the Deed of Retirement & Appointment
2. AML documents for the Company

Wrap to directly held ­ Completed a Perennial Value Transfer of Units Form and accompanying AML documents for individual or entity. Alternatively an Australian Standard Transfer Form along with a Perennial Application can be accepted.

Directly held to Wrap ­ Completed Australian Standard Transfer Form. If being transferred to a new Wrap account the Wrap provider may also require further client information along with AML documents.

If you do not have an adviser original certified copies of identification must be provided.

1. If you do have an adviser and the adviser has completed your ID Document details under Step 6: Financial Adviser Details, the adviser does not have to provide us with copies of the documents used to complete AML verification. However, it is a requirement for the adviser to retain a copy of the document used to complete the AML verification on their records.

If further AML documentation is required and the identification has been certified by the adviser, we can accept an emailed/faxed copy of the identification. The original certified copy isn’t required.

Online printouts of ABN/ASIC search results do not need to be certified.

Investors, trustees and directors cannot certify their own or another account authorised signatory’s identification documents.

2. What identification is required for a Trust?

Regulated Trust (e.g. SMSF) – a search of the super fund lookup confirming the trust name, ABN and confirmation that the SMSF is a complying super fund (i.e. able to accept rollovers and contributions). Alternatively, a certified copy or extract of the trust deed is acceptable as AML verification for a SMSF.

Other Trust (e.g. family trust) – Certified copy or extract of the current trust deed showing the trust name, commencement date, trustee/s names and signatures.

There are no changes an adviser can make to an existing account, unless they are nominated as an Authorised Representative on the account. All changes or updates require clients’ signatures.

An Individual owner is deceased

• A letter of notification of death
• Original Certified Copy of Death Certificate
• Original Certified Copy of Will/Probate documents to determine the Executors
• Original Certified Copy of ID for all executors together with a letter of instructions if the account is to be withdrawn OR
• transferred to another party (a Perennial Transfer of Units Form must be completed and accompanying AML documents).

A joint owner is deceased

A Signatory for a Corporate Trustee is deceased

What is the Significant Investor Visa programme?

What is the Significant Investor Visa programme?
Introduced by the Australian Federal Government in November 2012, the Significant Investor Visa (SIV) programme is a pathway for high net worth individuals wishing to apply for permanent residency in Australia.

Significant Investor Visa investment solutions
Perennial Value offer investors with a choice of four complying investments under the ‘balancing investment’ category and one complying investment under the “emerging companies’ category of the current SIV programme.
The strategies varies in investment style, objective and market cap exposure, providing investors greater investment opportunities within Australian Equities.

Compliant Funds

SIV: Balancing Investment
Perennial Value Australian Shares Trust
Perennial Value Shares for Income Trust
Perennial Value Smaller Companies Trust
Perennial Value Shares Wholesale Trust

SIV: Emerging Companies

Perennial Value Microcap Opportunities Trust

How do I apply?
Contact our Client Service Team on +612 8274 2777 or email invest@perennial.net.au to:
Request a declaration in relation to managed funds (Form 1413D)
Request an economic benefit letter to the state you are applying from
Request an application form