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Investing Help Centre

Do you have a question about how to invest with us? Perhaps we can help below

How do I invest with Perennial?

It’s pretty simple. You can invest directly online here.

If you don’t want to do it online, you can follow these steps:

  1. Read the PDS and Additional Information Booklet (if applicable) relating to the Trust(s) available.
  2. Complete the relevant sections of the application form.
  3. Attach your supporting identification and documents.
  4. Include a cheque or ensure you tick either the BPAY or electronic funds transfer box on the application (BPAY details below).
  5. Post your application form together with your supporting identification, documents and cheque (if applicable) to:

Perennial Trusts

Registry Services

GPO BOX 1406

MELBOURNE VIC 3001

How can I access Product Disclosure Statements (PDS) and forms?

You can access the latest PDS and other forms here.

Alternatively for a hard copy, please contact your Client Services Representative on:

1300 730 032
invest@perennial.net.au

Where can I find trust details, unit prices, performance and distributions history?

You can find details of the latest and historical unit prices here, performance numbers here and distributions here.

What information will I receive from Perennial as an investor?

  • Quarterly transaction statements with brief commentary and performance (within one month following quarter end)
  • Distribution statements (after each trusts distribution period)
  • Trade confirmations (within 7 business days post the requested transaction being processes)
  • Annual tax statement (generally received mid to late July)
  • Trust commentaries, video interviews with the Portfolio Manager, Trust fact sheets and educational pieces can be found on our website

If you have not received your statement or require an ad­hoc statement please contact your Client Services Representative on:

1300 730 032

invest@perennial.net.au

What is the complaint resolution process?

If you have a complaint (or wish to obtain further information about the status of an existing complaint), please contact Perennial Client Services on 1300 730 032 (+612 8274 2777 if calling from overseas) or write to Perennial Investment Management Limited, PO BOX R1709, Royal Exchange NSW 1225, Australia.

Where possible, concerns will be resolved immediately. If further investigation is required, our Client Service team will acknowledge your complaint in writing and will consider and deal with your complaint as quickly as possible. We are required by law to deal with your complaint within 45 days.

If you are not satisfied with the decision or response to your complaint, or 45 days have elapsed since you made your complaint, you may contact the Financial Ombudsman Service Limited (FOS) by calling 1800 637 287, or by writing to FOS at GPO Box 3, Melbourne, VIC 3001.

This dispute resolution process is only available in Australia and is not available in New Zealand.

Are Perennial’s trusts available through Master Trusts and Wrap Platforms?

Yes. A number of our trusts are available through Master Trusts and Wrap Platforms. Please click here for a comprehensive list.

What is the buy/sell spread?

The buy/sell spread is an additional cost but, as it is included in the unit price of the Trust, it is not charged to you separately. It is not a cost paid to the Responsible Entity. The buy/sell spread is the difference between the entry price and the exit price of the units in the Trust. The buy/sell spread represents an apportionment of transaction costs incurred by the Trust in purchasing and disposing of its investments. The buy/sell spread is determined by the Responsible Entity to take into account the costs incurred when buying and selling the underlying securities in the Trust such as brokerage and stamp duty.

What is AML?

The Anti­Money Laundering and Counter­Terrorism Financing (AML/CTF) legislation is designed to help combat the illegitimate use of the financial system for disguising proceeds of crime or financing terrorism.

As part of the AML/CTF legislation we must identify all new clients. If you are an existing client you are not required to complete these requirements. Our Application Form captures information relevant to the client/customer type and new accounts cannot be opened without the appropriate information and identification being provided.

What is the cut­off time for transactions?

Initial applications, addition applications, withdrawal and switch instructions that are received before 2.00pm on a Melbourne business day will be processed using the unit price applying to the close of business that day.

Requests received after the cut­off time will be processed at the unit price applying to the following business day.

Please note that we are unable to process trade instructions unless we have a correctly signed, completed request and if an application, either a cheque or funds transferred via BPAY have been deposited.

How do I make a new application?

It’s simple. You can invest directly with us online here.

  • Read the PDS and Additional Information Booklet (if applicable) relating to the Trust(s) available here.
  • Complete the relevant sections of the application form.
  • Attach your supporting identification and documents.
  • Include a cheque or ensure your tick either the BPAY or electronic funds transfer box on the application (BPAY details below).
  • Post your application form together with your supporting identification, documents and cheque (if applicable) to:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

Use this application form if you are an investor investing directly in our Trust(s). If you are investing via an Investor Directed Portfolio Service (IDPS) or Master Trust or Platform, contact the operator of the IDPS, the trustee of the Master Trust or your platform provider for any investor enquiries.

Alternatively please contact your Client Services Representative on:

1300 730 032

invest@perennial.net.au

How do I make my initial investment?

Your investment may be made by BPAY® (refer below), electronic funds transfer, cheque, transfer from an existing investment or a combination of these options.

If investing by cheque, please make payable to ‘NNLOCA ANF Perennial Investment Management Ltd Application ­

Applicants Name’, marked ‘Not Negotiable’. For example, if Robert Brown proposes to invest, the relevant cheque will be made payable as: ‘NNLOCA ANF Perennial Investment Management Ltd Application – Robert Brown’.

How do I transfer funds via BPAY?

For investments using BPAY, you will need to know:

The Biller Code for the Trust in which you wish to make an investment (please refer to Step 3 of the application form of the relevant PDS); and Your Customer Reference Number (CRN). The CRN consists of the first four digits of the Trust’s Biller Code and your Investor Number. If you have ticked “Yes, I would like to make my initial deposit via BPAY” box on page 7 of the application form, a Client Service Representative will contact you to provide your Investor Number once your account has been opened.

How do I transfer funds via EFT?

For investments using EFT please deposit the funds to the below account:

  • Bank: National Australia Bank
  • Account name: NNLOCA ANF Perennial Investment Management Ltd Application Account
  • BSB: 083­043
  • Account Number: 46­771­9297
  • Reference Account Name OR Investor Number

What identification documents do I need to provide?

Anti­Money Laundering (AML)/Counter Terrorism Financing (CTF) Law obligates the Responsible Entity, Perennial Investment Management Limited (PIML), to verify the identity of each of its investors before providing financial services to them.

If you have an existing investment with us you are not required to provide identification again unless you are investing under a different name or entity.

If you are not an existing investor with us, please refer to pages 4 and 5 of the Perennial Application Form for full details of required identification. You can find more information here.

Do documents need to be certified? When can scanned/faxed documents be accepted?

If you do not have an adviser original certified copies of identification must be provided.

  1. If you do have an adviser and the adviser has completed your ID Document details under Step 6: Financial Adviser Details, the adviser does not have to provide us with copies of the documents used to complete AML verification. However, it is a requirement for the adviser to retain a copy of the document used to complete the AML verification on their records.

If further AML documentation is required and the identification has been certified by the adviser, we can accept an emailed/faxed copy of the identification. The original certified copy isn’t required.

Online printouts of ABN/ASIC search results do not need to be certified.

Investors, trustees and directors cannot certify their own or another account authorised signatory’s identification documents.

  1. What identification is required for a Trust?

Regulated Trust (e.g. SMSF) – a search of the super fund lookup confirming the trust name, ABN and confirmation that the SMSF is a complying super fund (i.e. able to accept rollovers and contributions). Alternatively, a certified copy or extract of the trust deed is acceptable as AML verification for a SMSF.

Other Trust (e.g. family trust) – Certified copy or extract of the current trust deed showing the trust name, commencement date, trustee/s names and signatures.

What is the difference between an ABN lookup and an Australian Securities and Investments Commission (ASIC) lookup?

An ABN lookup is used to verify the identity of Regulated Trusts (i.e SMSF). To be acceptable for AML purposes, the search must verify that the super fund is eligible to receive contributions and rollovers i.e the lookup must state the super fund is ‘complying’. An ABN lookup can be conducted here on the Super Fund Lookup website.

An ASIC lookup is required to verify the identity of a Company or a Company Trustee. An ASIC lookup can be conducted here.

Please include copies of ABN and ASIC lookups (if appropriate) with you application. These lookups do not need to be certified.

What changes in an initial application form require the client to re­sign?

Changing any name on the application form, including investor’s names, trust names, company names, director’s names; shareholders names as well as the contact person. In order for any name change to be implemented the client needs to sign next to the change on the application form in recognition of the amendment to the information initially supplied. The application form cannot be processed until the original amended application form has been received by Unit Registry.

Adding or amending the security password on the application form. The client needs to sign next to the change on the application form in order for this to be effected. The amended page may be faxed or emailed.

Amending bank details. The amended page may be faxed or emailed.

Increasing investment amount. The amended page may be faxed or emailed.

Can applications be signed under a Power of Attorney (POA)?

Yes. An original certified copy of the document granting POA along with proof of identity is required with the application.

Please see page 4 of the application form for a list of acceptable identification documents.

Can I make an application online?

Yes, you can make an application online here.

How do I make an additional application into a trust within which I am already invested?

There are three ways to make an additional application.

  1. BPAY® – This option requires no additional forms. For investments using BPAY, you will need to know:

The Biller Code of the Trust in which you wish to make an investment, (please see below) and your Customer Reference Number (CRN). The CRN consists of the first four digits of the Trust’s Biller Code and your Investor Number.

Trust BPAY Biller Code

Biller codes are found here.

  1. Electronic funds transfer (EFT) This option requires you to complete our additional application form. For investments using EFT please deposit the funds into the account below and send your completed additional application form to the address below:

  • Bank National Australia Bank
  • Account name NNLOCA ANF Perennial Investment Management Ltd Application Account
  • BSB 083­043
  • Account Number 46­771­9297
  • Reference Account Name OR Investor Number

  1. Cheque ­ Complete an additional application form. Additional application forms can be downloaded from our website, here.

Please return your completed additional application form and your cheque to:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

If you are investing via an Investor Directed Portfolio Service (IDPS) or Master Trust or Platform, contact the operator of the IDPS, the trustee of the Master Trust or your platform provider for any investor enquiries and to obtain appropriate forms.

What do I need to complete if I am an existing investor but would like to invest into a new trust which I am not currently invested in?

You are required to complete and sign a new application form if you are investing in a trust in which you do not have a current investment.

If you are investing under the same name/entity, we only require the following sections of the application to be completed as we already have your information and identification on file:

Your current account number under ‘Step 1: Application Details’.

Your new investment and distribution details under ‘Step 3: Investment Details’.

How do I make a withdrawal/redemption?

A withdrawal/redemption form can be downloaded from our website, here.

Alternatively, you may draw up a letter requesting a withdrawal. Please include your account name, investor number, redemption amount and have all required signatories sign the letter. If applicable, please also state company titles if signing on behalf of a corporate trustee.

Withdrawal forms or pro­forma letters can be returned via:

Fax: 1300 365 601

OR

Post:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

What is the cut­off time for my withdrawal request to be processed?

Where a valid withdrawal request is received at our head office before 2.00pm on a Melbourne business day, we will generally process the request using the unit price applying to the close of business the same day.

Where a valid withdrawal request is received after 2.00pm on a Melbourne business day, we will generally process the request using the unit price applying to the close of business the following day.

How do I make a switch from one Perennial Value trust to another?

To make a switch, Step 1, 5 and 7 of the application form need to be completed ONLY.

Application forms can be downloaded from our website.

Use this application form if you are a direct investor in a Perennial Value Trust(s). If you have invested via an Investor Directed Portfolio Service (IDPS) or Master Trust or Platform, contact the operator of the IDPS, the trustee of the Master Trust or your platform provider for any investor or switch enquiries.

Alternatively please contact your Client Services Representative for further assistance on:

1300 730 032

invest@perennial.net.au

What is a switch and how does it work?

A switch allows you to move all or part of your investment from one Perennial trust to another. You may switch your investment at any time, with all requests subject to the processing and cut­off times current at the time of the switch.

When money moves in or out of the Perennial Value trusts, you may incur a buy/sell spread which is included in the unit price of the trusts you choose. A switch operates as a withdrawal of units from one trust and the investment of units in another and therefore may have taxation implications.

How do I make my initial investment?

Your investment may be made by BPAY® (refer below), electronic funds transfer, cheque, transfer from an existing investment or a combination of these options.

If investing by cheque, please make payable to ‘NNLOCA ANF Perennial Investment Management Ltd Application ­

Applicants Name’, marked ‘Not Negotiable’. For example, if Robert Brown proposes to invest, the relevant cheque will be made payable as: ‘NNLOCA ANF Perennial Investment Management Ltd Application – Robert Brown’.

How do I change my details?

To change the following details either write us a letter or complete a Change of Information form available on our website: http://www.perennial.net.au/pds

The Change of Information form can be used for:

  • A change of contact details for one or all investors;
  • A change of financial institution details for distribution instructions;
  • A change of income distribution method; or
  • A change of financial adviser.

Should you wish to write a letter advising us of a change of details, please include your account name, account number, the change of details and the date.

Please ensure that the letter or form is signed by all appropriate signatories and that company titles are stated if signed by a corporate trustee.

For change of contact person, please return your completed form and certified identification documents for the new contact person to:

Perennial Trusts

Registry Services

GPO BOX 1406

Melbourne VIC 3001

For all other changes, please return your completed form or letter to:

Perennial Trusts

invest@perennial.net.au

OR to the mailing address above.

What supporting documentation is needed to change the name on an account?

Individual:

Change to Married name ­ certified copies of marriage certificate and photo identification in married name showing new signature with a covering letter signed in both maiden and married names.

Change by Deed Poll – certified copies of the deed poll and photo identification in current name showing new signature with a covering letter signed in both new and former names.

Change to Maiden name due to divorce – certified copy photo identification in current name showing new signature with a covering letter signed in both married and maiden names. Certified copy of Decree Nisi.

SMSF:

An ABN lookup confirming the change of name with a signed covering letter advising of all account details to be amended on our records. E.g account name, bank account name etc.

Company:

An ASIC lookup confirming the change of name with a signed covering letter advising of all account details to be amended on our records. E.g account name, bank account name etc.

What documentation do registered trusts need to provide to change or remove an individual trustee, corporate trustee or director of a corporate trustee?

Individual Trustee:

  1. Certified Copy of the Deed of Variation
  2. Certified Death Certificate (if Trustee is deceased)
  3. AML documentation for new Trustee/s

Corporate Trustee or a Director of a corporate trustee:

  1. Certified Copy of the Deed of Retirement & Appointment
  2. AML documents for the Company
What information is needed to transfer units from a Wrap account to an account held directly with Perennial or vice versa?

Wrap to directly held ­ Completed a Perennial Value Transfer of Units Form and accompanying AML documents for individual or entity. Alternatively an Australian Standard Transfer Form along with a Perennial Application can be accepted.

Directly held to Wrap ­ Completed Australian Standard Transfer Form. If being transferred to a new Wrap account the Wrap provider may also require further client information along with AML documents.

Do documents need to be certified? When can scanned/faxed documents be accepted?

If you do not have an adviser original certified copies of identification must be provided.

  1. If you do have an adviser and the adviser has completed your ID Document details under Step 6: Financial Adviser Details, the adviser does not have to provide us with copies of the documents used to complete AML verification. However, it is a requirement for the adviser to retain a copy of the document used to complete the AML verification on their records.

If further AML documentation is required and the identification has been certified by the adviser, we can accept an emailed/faxed copy of the identification. The original certified copy isn’t required.

Online printouts of ABN/ASIC search results do not need to be certified.

Investors, trustees and directors cannot certify their own or another account authorised signatory’s identification documents.

  1. What identification is required for a Trust?

Regulated Trust (e.g. SMSF) – a search of the super fund lookup confirming the trust name, ABN and confirmation that the SMSF is a complying super fund (i.e. able to accept rollovers and contributions). Alternatively, a certified copy or extract of the trust deed is acceptable as AML verification for a SMSF.

Other Trust (e.g. family trust) – Certified copy or extract of the current trust deed showing the trust name, commencement date, trustee/s names and signatures.

What information can an adviser update or change on an account?

There are no changes an adviser can make to an existing account, unless they are nominated as an Authorised Representative on the account. All changes or updates require clients’ signatures.

What information needs to be provided in the case of a death of an investor, trustee or signatory?

An Individual owner is deceased

  • A letter of notification of death
  • Original Certified Copy of Death Certificate
  • Original Certified Copy of Will/Probate documents to determine the Executors
  • Original Certified Copy of ID for all executors together with a letter of instructions if the account is to be withdrawn OR
  • transferred to another party (a Perennial Transfer of Units Form must be completed and accompanying AML documents).

A joint owner is deceased

  • Original Certified Copy of Death Certificate of the deceased owner
  • A letter of notification signed by the surviving owner to either withdraw OR to remain in the surviving owner’s name.
  • An Individual Trustee is deceased
  • Original Certified Copy of Death Certificate of the deceased trustee
  • Original Certified Copy of the Amended Trust Deed OR Minutes of meeting showing the change
  • Original Certified ID of the New Trustee if nominated

A Signatory for a Corporate Trustee is deceased

  • ASIC notification of current office holders
  • Original Certified ID of replacement signatory if applicable
  • Transfer of Units to the Executor
  • A letter of notification of death
  • Original Certified Copy of Death Certificate
  • Original Certified Copy of Will/Probate Documents to determine the Executors
  • Original Certified Copy of ID for all executors together with a letter of instructions if the account is to be withdrawn OR
  • transferred to another party (a Perennial Transfer of Units Form must be completed and accompanying AML documents).

Im a significant Investor Visa Holder. What funds can I invest in?

What is the Significant Investor Visa programme?

Introduced by the Australian Federal Government in November 2012, the Significant Investor Visa (SIV) programme is a pathway for high net worth individuals wishing to apply for permanent residency in Australia. From 1 July 2015 migrant investors will be required to invest at least AUD 5 million into complying investments for a period of at least four years on a provisional visa before being eligible to apply for a permanent visa.

For detailed information and FAQ’s about SIV, please click here.

Significant Investor Visa investment solutions

Perennial Value offer investors with a choice of five complying investments which qualify under the ‘balancing investment’ category of the current SIV programme. The strategies varies in investment style and market cap exposure, providing investors greater investment opportunities within Australian Equities.

  • Perennial Value Australian Shares Trust

How do I apply?

Applying for an investment is simple. You can invest with us online here

Contact a Client Service Representative on +612 8274 2777 or email invest@perennial.net.au to:

  1. Request a ‘Declaration in relation to managed funds’ (Form 1413D).
  2. Request further information on Perennial’s SIV complying funds or to receive a copy of the Product Disclosure Statement and application form.

Invest with us today

Investing with us is simple and easy. You can invest online today.